Previously, the only option available to make external calls with Teams was through Microsoft Calling plans. This was until Microsoft Teams Direct Routing was launched! Direct Routing enables organisations to use their local phone service provider to make and receive PSTN calls in Microsoft, with no need to purchase additional complex hardware.
Direct Routing is a Phone System add-on for Office 365 subscribers that lets organisations use their local phone service provider to make public switched telephone network (PSTN) phone calls. Phone System, formerly called “Cloud PBX,” can be purchased separately, or it’s offered as part of an Office 365 E5 subscription plan.
Direct Routing Teams serves as a kind of telephony stepping stone for organisations using Microsoft Teams, which is Microsoft’s workspace collaboration service. Microsoft Teams provides e-mail and chat for end users, but it also supports the ability to make phone calls through the client interface.
Teams users can take advantage of the Office 365 Phone System, which is in the Microsoft cloud. This is the same phone system that is used by Skype for Business online. For users, that means they can make and receive calls from the Microsoft Teams client.
The benefit of using the Office 365 Phone System is that it gives the Private Branch Exchange (PBX) capabilities without the complicated and expensive equipment. With the Phone System add-on, Microsoft Direct Routing Teams and Skype for Business Online can be used to complete basic tasks, such as making and receiving calls, transferring calls, and muting or un-muting calls from nearly anywhere with internet access.
The Phone System can be connected to a telephony network in two ways:
As a Microsoft Gold Partner and leaders in digital transformation, Jasco has helped organisations across multiple industries achieve a modern workplace. With a unique Jasco solution, you can use Microsoft Teams as your new UC platform with built-in telephony support. Your solution will contain everything needed for a modern and completely cloud-based Microsoft UC solution. Speak to one of our Direct Routing Melbourne consultants at Jasco about how to use Microsoft Teams Direct Routing to its full potential for your business. You can also learn more by taking a look at our blog post about direct routing here.