Unified Communications Options

Take advantage of the phone system feature in Office 365 straight from the cloud and let Microsoft Teams Direct Routing become part of your Unified Communications plan.

the Microsoft Phone System

Teams users can take advantage of the Office 365 Phone System, which is in the Microsoft cloud. This is the same phone system that is used by Skype for Business online. For users, that means they can make and receive calls from the Microsoft Teams client.
The benefit of using the Office 365 Phone System is that it gives the Private Branch Exchange (PBX) capabilities without the complicated and expensive equipment. With the Phone System add-on, Microsoft Direct Routing Teams and Skype for Business Online can be used to complete basic tasks, such as making and receiving calls, transferring calls, and muting or un-muting calls from nearly anywhere with internet access.
The Phone System can be connected to a telephony network in two ways:

  • Obtain a Telstra Calling for Office 365 plan. This option means that Microsoft not only provides the Microsoft Phone System, but utilize Telstra as their back end Cloud Carrier
  • The second option is to interconnect a carrier/telco to the Microsoft Phone System through Microsoft Teams. In this case, Microsoft will provide the Microsoft Phone System and access to the telephony network will be from a third-party carrier. This is referred to as Direct Routing.

Teams Direct Routing

Straight from the cloud

Teams Direct Routing is a Teams calling option that enables you to add calling functionality to your Microsoft Teams. Through Teams Direct Routing, users can keep their existing phone numbers so they can make and receive phone calls using Microsoft Teams. Direct routing is one of the ways to enable Teams calling features through Microsoft for your staff.

Telstra Calling for Office 365

Straight from the cloud

As a pure cloud option, Microsoft and Telstra have joined forces to offer the next-level solution in native voice calling with Telstra Calling for Office 365; the latest cloud collaboration tool that completely unifies any organisation, transforming it into a modern workplace..

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