Managed IT Services &
Support Melbourne

Modernise your business, accelerate your innovation opportunities and future-proof your digital transformation journey.

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Jasco’s Managed IT Services team allow customers to outsource their technology management responsibilities to Jasco’s team of experts. This works as a strategic method to improve operations and accelerate a return on technology investments.By allowing Jasco to be an extension of your IT team, we ensure optimal operation, provide ongoing remote monitoring and hosting services, and help meet changing requirements while saving on operational expenses.

What is managed IT Services?

Accelerate return on technology investments with outsourcing that makes sense.

As your business grows, so do most of your IT requirements, becoming more complicated and in need of more attention. While some organisations have the capacity to manage these in-house, many other companies decide to save time and money, and utilise Jasco’s Managed IT Services.

In a nutshell, managed services is when an organisation chooses to outsource some or all their IT needs to a third-party organisation that specialises in ICT.

At Jasco we have over 22 years’ experience in looking after our clients’ environments and infrastructures. By allowing us to become an extension of your IT team, not only are we able to enable greater agility, but we also implement changes to improve efficiency, improve service levels and reduce cost.

Jasco’s Managed IT Services team don’t wait for a disaster to occur. We monitor and proactively manage critical IT systems, from the availability of your servers and network, through to any end-user problems that may arise. Ensuring business continuity.

The result is that your IT works the way it was designed to, your costs decrease and we close the gulf between what you want your technology to achieve and what it actually does.

What our customers say

"The team at Jasco Consulting are extremely experienced, have a deep understanding of technology and attain a variety of professional expertise, providing us with agile solutions that suit our business needs. Using Jasco’s Managed Services has allowed us to save time and money, allowing us to focus on other parts of the business. Ultimately, we required strategic advice for the business, with a strong focus on cost control and savings, which is exactly what Jasco provides Richers. They are a service partner that functions as an extension of the Richers Transport family.”

“Supporting our staff throughout the pandemic was paramount, and that meant ensuring they had the right IT available to continue the important work that they do. The ability to shift our entire workforce to a working home arrangement would not have been possible without the team at Jasco, who supported our needs every step of the way.”

“Jasco helped us set up a standard IVR across the office and this gives a better impression and experience for our customers calling in. We can work more efficiently and get things to the customers in a more professional manner. The transition was pretty seamless and painless. Jasco handled the migration well and helped us overcome the issues we had in the backend."

"Jasco have proven to be a great partner to our organisation during several project and support activities involving all areas of IT. The professional and friendly team with vast and highly technical expertise go above and beyond to ensure a successful outcome every time. Overall a great experience due to a high standard and professional processes from account management, scoping and design, project management, implementation, handover, and support teams. I look forward to work with Jasco on any future opportunities."

"My businesses have used Jasco Consulting for almost 20 for services ranging from network design, backup systems through to the design and implementation of cloud services and special projects. Jasco has extensive personnel resources with highly specialised skills that are able to target your IT projects particular needs. Their documentation is clear and usable, and their project management systems are strong. Highly recommend"

"The Jasco team are excellent communicators, with strong technical knowledge and a professional and fun way of working. Their project management is top class. I would recommend them for any IT services project, and would definitely use them again."

"Jasco is a key partner in helping our organization achieve good outcomes by using new technologies like collaboration tools or enhancing cyber security. The skills of the consultants are great having knowledge, documentation and change control processes well defined. Account management team is very responsive."

An assigned account manager dedicated to your company as a central point of contact.

Excellent proactive administration, processes and capabilities to ensure peak performance.

Expert management and monitoring of systems infrastructure, applications and endpoints.

Advanced tools for problem identification, resolution and reporting.

Complete staff base located in Australia, we do not outsource work overseas.

Why Choose Jasco as your Managed IT Service providers?

Jasco Managed IT Services offers a large range of benefits to clients. Most importantly, Jasco have structured their IT support to ensure our clients can focus on growing their business rather than managing their IT departments. Think of Jasco Consulting as an extension of your existing team – we concentrate on ensuring that all ICT matters are handled by our team of experts so that you can relax knowing that partnering with Jasco means we take your IT personally.

Our goal is to keep your staff productive and efficient with the tools they need to drive your business forward. We continually optimise and protect your IT investment and infrastructure while performing day-to-day maintenance that ensures your staff are running at optimum efficiency while keeping your business downtime to a minimum. A technical lead will be assigned to your organisation and their role will be to ensure that your IT infrastructure is always running at its optimal level, they will also work closely with the Jasco Service Delivery General Manager and your dedicated Account Manager.

To ensure our service quality and customer satisfaction, a monthly report will be delivered to your organisation that provides a summary of all service desk activity. The General Manager of the Jasco Service Delivery team and/or the Account Manager will present the report in-person or via web/teleconference. During this meeting both organisations can collaborate to discuss service performance levels, customer satisfaction and develop plans of action for pressing items.