Managed IT Services Melbourne

Modernise your business, accelerate your innovation opportunities and future-proof your digital transformation journey. We also service Brisbane, Adelaide and the Gold Coast!

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What is Managed IT Services?

Accelerate return on technology investments with outsourcing that makes sense.

Jasco’s Managed IT Services team allow customers to outsource their technology management responsibilities to Jasco’s team of experts. This works as a strategic method to improve operations and accelerate a return on technology investments.By allowing Jasco to be an extension of your IT team, we ensure optimal operation, provide ongoing remote monitoring and hosting services, and help meet changing requirements while saving on operational expenses.

As your business grows, so do most of your IT requirements, becoming more complicated and in need of more attention. While some organisations have the capacity to manage these in-house, many other companies decide to save time and money, and utilise Jasco’s Managed IT Services.

In a nutshell, managed services is when an organisation chooses to outsource some or all their IT needs to a third-party organisation that specialises in ICT.

At Jasco we have over 22 years’ experience in looking after our clients’ environments and infrastructures. By allowing us to become an extension of your IT team, not only are we able to enable greater agility, but we also implement changes to improve efficiency, improve service levels and reduce cost.

Jasco’s Managed IT Services Melbourne team don’t wait for a disaster to occur. We monitor and proactively manage critical IT systems, from the availability of your servers and network, through to any end-user problems that may arise. Ensuring business continuity.

The result is that your IT works the way it was designed to, your costs decrease and we close the gulf between what you want your technology to achieve and what it actually does.

Our Melbourne Managed IT Support & IT Services Testimonials

Hilda Lourdes
Hilda Lourdes
December 7, 2021
The epitome of great customer service
Matthew Richers
Matthew Richers
February 14, 2021
Jasco are both professional and responsive in their services. We outsourse our help desk requires to Jasco, and we trust them for even handed advise when it comes to our business IT systems.
Ray Farr
Ray Farr
December 7, 2020
Jasco have proven to be a great partner to our organisation during several project and support activities involving all areas of IT. The professional and friendly team with vast and highly technical expertise go above and beyond to ensure a successful outcome every time. Overall a great experience due to a high standard and professional processes from account management, scoping and design, project management, implementation, handover, and support teams. I look forward to work with Jasco on any future opportunities.
Geoff Rowles
Geoff Rowles
September 9, 2020
My businesses have used Jasco Consulting for almost 20 for services ranging from network design, backup systems through to the design and implementation of cloud services and special projects. Jasco has extensive personnel resources with highly specialised skills that are able to target your IT projects particular needs. Their documentation is clear and usable, and their project management systems are strong. Highly recommend
Chris Schreurs
Chris Schreurs
September 8, 2020
The Jasco team are excellent communicators, with strong technical knowledge and a professional and fun way of working. Their project management is top class. I would recommend them for any IT services project, and would definitely use them again.
Dan Kotiah
Dan Kotiah
September 8, 2020
Jasco is a key partner in helping our organization achieve good outcomes by using new technologies like collaboration tools or enhancing cyber security. The skills of the consultants are great having knowledge, documentation and change control processes well defined. Account management team is very responsive.
Don Graystone
Don Graystone
September 8, 2020
Garden Express engaged Jasco Consulting to perform a Windows Server upgrade, to move our onsite exchange service to cloud based Exchange Online, upgrade our UPS to an EATON UPS and install and configure Azure Backup. The pre-sales experience was clear and informative and gave us clear options. The project management gave us confidence and clear communication that project woul dbe delivered as designed and that milestones were met. Project implementation was delivered in a highly technical manner, professionally and with a clear and descriptive handover. I would highly recommend using Jasco for any ICT implementation.

What does Jasco's Melbourne Managed IT Services Involve?

An assigned account manager dedicated to your company as a central point of contact.

Excellent proactive administration, processes and capabilities to ensure peak performance.

Expert management and monitoring of systems infrastructure, applications and endpoints.

Advanced tools for problem identification, resolution and reporting.

Complete staff base located in Australia, we do not outsource work overseas.

Why choose Jasco as your Managed IT Service providers in Melbourne?

Jasco Managed IT Services offers a large range of benefits to clients. Most importantly, Jasco have structured their IT support to ensure our clients can focus on growing their business rather than managing their IT departments. Think of Jasco Consulting as an extension of your existing team – we concentrate on ensuring that all ICT matters are handled by our team of experts so that you can relax knowing that partnering with Jasco means we take your IT personally.

Our goal is to keep your staff productive and efficient with the tools they need to drive your business forward. We continually optimise and protect your IT investment and infrastructure while performing day-to-day maintenance that ensures your staff are running at optimum efficiency while keeping your business downtime to a minimum. A technical lead will be assigned to your organisation and their role will be to ensure that your IT infrastructure is always running at its optimal level, they will also work closely with the Jasco Service Delivery General Manager and your dedicated Account Manager.

To ensure our service quality and customer satisfaction, a monthly report will be delivered to your organisation that provides a summary of all service desk activity. The General Manager of the Jasco Service Delivery team and/or the Account Manager will present the report in-person or via web/teleconference. During this meeting both organisations can collaborate to discuss service performance levels, customer satisfaction and develop plans of action for pressing items.

Why you need Managed IT Services:

Focus on your business goals whilst we ensure efficient IT operations.

cut your ICT costs in half by outsourcing

Proactively detect and resolve new threats.

Predict and resolve issues faster through automation.

Streamline and simplify management of new technologies.

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