To increase their collaboration potential across multiple organisations, Jasco encouraged the deployment of Microsoft Teams. This was a perfect fit with the world’s current environment, as remote work was quickly becoming the new way of work. Microsoft Teams platform enabled MedHealth to have meetings company-wide and share content across different departments with ease, regardless of their location, securely and efficiently. Integrating Microsoft Office 365, Microsoft Teams, and Teams calling with Direct Routing as the intelligent collaboration platform of choice provided MedHealth with a state of the art and easily scalable approach to telephony. Utilising cloud calling within Teams meant that MedHealth now acquired an all-in-one platform which enhanced their productivity and ensured efficient workflow for the business. Microsoft Teams with Direct Routing meant the following for MedHealth:
- A single advanced collaboration and unified communication system
- Reduced the current unified communication operational complexity
- Maintained high availability and redundancy for inbound and outbound calls
- Leveraged the existing investment into Session Border Controller’s (SBC’s)
In conjunction with Microsoft Teams, MedHealth was in search of a Unified Call Recording (UCR) solution that ensures all calls are being recorded for quality and coaching purposes. Jasco’s partnership with the world’s leading provider of cloud-based call recording and voice AI, Dubber, meant that Jasco could propose an efficient UCR solution to meet their needs. Dubber is a cloud-based call recording is native to Microsoft Teams and does not require any on-premises hardware or software.
In addition to Microsoft Teams, security has always been a major focus for MedHealth due to the nature of their organisation and their requirements for data collection. After various road mapping sessions with MedHealth, Jasco worked together to continually evolve their systems to ensure state-of-the-art security measures were in place for their sensitive data. MedHealth overtook the massive task of migrating their information to the cloud with a Microsoft Azure solution. Microsoft Azure allowed for extremely high security, protecting their data in a more secure way that would also allow for easier access. In addition to cloud security, they also invested in Palo Alto firewalls and programs like AppLocker to add layers to their security profile.