Unified Communications

Take advantage of the phone system feature in Office 365 straight from the cloud and let Microsoft Teams Direct Routing become part of your Unified Communications plan.

the Microsoft Phone System

Teams users can take advantage of the Office 365 Phone System, which is in the Microsoft cloud. This is the same phone system that is used by Skype for Business online. For users, that means they can make and receive calls from the Microsoft Teams client.
The benefit of using the Office 365 Phone System is that it gives the Private Branch Exchange (PBX) capabilities without the complicated and expensive equipment. With the Phone System add-on, Microsoft Direct Routing Teams and Skype for Business Online can be used to complete basic tasks, such as making and receiving calls, transferring calls, and muting or un-muting calls from nearly anywhere with internet access.
The Phone System can be connected to a telephony network in two ways:

  • Obtain a Telstra Calling for Office 365 plan. This option means that Microsoft not only provides the Microsoft Phone System, but utilize Telstra as their back end Cloud Carrier
  • The second option is to interconnect a carrier/telco to the Microsoft Phone System through Microsoft Teams. In this case, Microsoft will provide the Microsoft Phone System and access to the telephony network will be from a third-party carrier. This is referred to as Direct Routing.

Teams Direct Routing

Straight from the cloud

Previously, the only option available to make external calls with Teams was through Microsoft Calling plans. This was until Microsoft Teams Direct Routing was launched! Direct Routing enables organisations to use their local phone service provider to make and receive PSTN calls in Microsoft, with no need to purchase additional complex hardware.

how it works

Direct Routing is a Phone System add-on for Office 365 subscribers that lets organisations use their local phone service provider to make public switched telephone network (PSTN) phone calls. Phone System, formerly called “Cloud PBX,” can be purchased separately, or it’s offered as part of an Office 365 E5 subscription plan.
Direct Routing Teams serves as a kind of telephony stepping stone for organisations using Microsoft Teams, which is Microsoft’s workspace collaboration service. Microsoft Teams provides e-mail and chat for end users, but it also supports the ability to make phone calls through the client interface.

Choose Jasco for Direct Routing Melbourne

As a Microsoft Gold Partner and leaders in digital transformation, Jasco has helped organisations across multiple industries achieve a modern workplace. With a unique Jasco solution, you can use Microsoft Teams as your new UC platform with built-in telephony support. Your solution will contain everything needed for a modern and completely cloud-based Microsoft UC solution. Speak to one of our Direct Routing Melbourne consultants at Jasco about how to use Microsoft Teams Direct Routing to its full potential for your business. You can also learn more by taking a look at our blog post about direct routing here.

Telstra Calling for Office 365

Straight from the cloud

Jasco are not just market leaders, we pride ourselves in being market creators and innovators, which is why we were chosen to be part of the Early Adopters Program for Telstra Calling for Office 365.

how it works

As different cloud capabilities are being sewn together, digital transformation becomes the core of most business requirements, more now than ever before. Microsoft and Telstra have recognized this, and have partnered to deliver the long awaited missing link that completely unifies, and empowers, modern cloud collaboration; Telstra Calling for Office 365. By incorporating Phone System in Skype for Business Online, we can now securely make and receive telephone calls in the office, at home or on the road by using your phone, PC or mobile device connected directly to the internet with office 365 calling. Each user is allocated a phone number that is associated with their Office 365 client. This number brings the public telephony service directly from the Telstra phone network into Office 365.

let's talk!

The difference between managed services and traditional ICT support is comparable to the difference between having a doctor monitoring your health and buying a box of bandages.

Stay in the know

We pride ourselves in our industry knowledge and would love to share it with you. Sign up to our newsletter for all the latest in IT.

1/666 Doncaster Rd, Doncaster VIC 3108
Jasco Consulting 2020